Head of Customer Experience and Communications

£300.00 - £350.00 per day
07 November 2019
05 December 2019
Job Function
Contract Type
Full Time
Your new company You will be working for a South London local authority. Your new role This position will involve running the communications service during a period of organisational restructure. The post holder will be responsible for corporate communications as well as consultation and engagement for both internal teams and the wider residency. We will be managing a team upwards of 12 which includes: Communications, Events and Digital. A significant aspect of this will include leading high-level consultations to ensure the engagement of residents, as well as ensuring engagements are strategically aligned and on brand with the Council's priorities. This will fundamentally be to promote the council's reputation amongst residents. Further to this, you will be providing guidance and strategic advice to both the senior management team and stakeholders. As Head of Customer Experience and Communications, you will also be proactively ensuring that corporate complaints are both resolved and used to strive for improved organisational services. This will include managing the day to day running of the customer service function, as well as the implementation of a new resident digital platform. What you'll need to succeed * Experience within a senior leadership position and strategic management of several teams * Knowledge of delivering internal and external communications strategies within multi-functional political/public sector organisations. * Ability to balance the delivery of multiple initiatives and changes simultaneously Knowledge of public consultation and community engagement * Understanding of current pressures faced by local authorities and how communications can be an important tool in shaping these issues. * Experience managing budgets of upwards of £10 million * Ability to work to tight deadlines under large amounts of pressure * Experience in motivating and developing staff to achieve a successful working atmosphere * Ability to respond out of hours in the event of urgent management issues. What you'll get in return The opportunity to work in a highly respected position and lead on exciting upcoming projects. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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