Online Merchandising Coordinator

Recruiter
EMR Agency
Location
England,London
Salary
£25000 - £30000 per annum
Posted
17 September 2019
Closes
16 October 2019
Ref
1632150
Job Function
Marketing
Contract Type
Permanent
Hours
Full Time
The role: * Load and manage activities and sessions on the booking engine, working closely with local teams and operations. * Working with the Digital Marketing team for the creation and maintenance of all customer transactional correspondence and online customer experience. * Develop and propose promotional activity, setting it up in the booking engine and ensure it is activated correctly along with promotional terms and conditions. * Providing analytics to measure and report on activities, capacity, products and promotions. * Monitoring sessions not available on the website, summarising to key stake holders, and working with local teams and operations to ensure KPI's are met. * Working with internal departments and partners for the management and creation of limited experience and gifting products. * Work closely with local teams and marketing to recommend, trial and roll out flexible local/category pricing & promotions. * Be the primary point of contact for all booking system troubleshooting. * Maintaining and creating documentation and processes relating to the booking engine and its use, including assisting and fulfilling with the development of end-user training. * Liaising with internal departments including IT to ensure a joined-up approach to system changes and minimise impact across the business. Required: * Experience managing an online booking/retail system. Previous knowledge of SRO highly desirable. * Analytical approach, with well-developed problem-solving skills and an excellent eye for detail. * Ability to work under pressure within tight deadlines, maintaining a positive and calm demeanour. * Proven excellent communication and collaboration skills. * Confident engaging with colleagues at all levels. * Effective time management and organisational skills. * Proficient in Microsoft Office packages, and ability to learn new technology quickly and efficiently. * Understanding the creation and maintenance of system/process documentation.

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