CRM Manager

Location
England,Greater Manchester,Manchester
Salary
£28000 - £35000 per annum
Posted
12 July 2019
Closes
23 July 2019
Ref
14027808/001
Job Function
IT / Technical
Contract Type
Permanent
Hours
Full Time
Opportunity to join the Manchester Office of a progressive and dynamic international Tech firm as the CRM Manager.

Client Details

The opportunity is with a leading International Tech Firm, with one of its key offices being in Manchester, in a time of expansion that will continue to open up career progression opportunities for the right candidate in the near future. As a progressive and contemporary Tech firm, the successful CRM Manager will work within a flexible environment that places staff first.

Description

* Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty. * Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. * Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities. * Working closely with all departments to ensure the CRM works effectively for all aspects of the company. * Overseeing direct communications with customers through the CRM. * Monitor and maximise customer lifetime value strategies ensuring maximum profitability. * Ensuring the database is segmented effectively for targeted marketing activities. * Overseeing the migration of all direct communications to lower cost mediums such as SMS and email. * Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Profile

* Essential: Experience in CRM data analysis * Desirable: Experience within the Tech Sector * Enthusiastic and outgoing, with the energy to be effective in a fast-paced environment * Creative in approach * Team-player who is able to lead by example

Job Offer

Competitive basic salary, excellent career progression opportunities in Manchester and across the world, as well as: * Option to work two days from home * Autonomy within a collaborative business model * Learning and development programs and events for you across the world throughout your entire career * 27 days holiday * A culture that focuses on long-term career success * Private medical health-care * Life assurance * Pension * Flexi-time, option to work from home two days per week * Bonus plan * Free membership to health plan * Employee assistance programmes, counselling included

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