Marketing Manager - 1 year FTC - Retail Financial Services

7 days left

EMR Agency
£45000 - £56000 per annum
25 June 2019
23 July 2019
Job Function
IT / Technical
Contract Type
Full Time
Responsibilities: * Evaluate the member journey across all channels (Digital, Print/post, Email, SMS, Social, Voice) and take responsibility for improvements - either completing them in channels you own or championing them where other business areas need to make the changes * Enhance and maintain system generated correspondence, for member and adviser touchpoints * Create new correspondence as required as well as update and maintain existing ones * Use your project management skills to plan and deliver key project and support with product launches * Work alongside the wider customer experience team to ensure that customer correspondence works holistically alongside the wider journey * Responsible for driving the take up of other options for customers * Manage the marketing relationship with our fulfilment house, ensuring that they send out our correspondence in the most cost efficient way, and to the high standards of our brand. * Mentor and manage the workload /priorities of the Senior Marketing Executive Requirements: * Strong track record of financial services experience essential in customer marketing / customer engagement * University level education or equivalent * Proven Marketing experience and with strong understanding of Digital Marketing * Experience working in a fast paced business environment * Experience of writing clear and concise customer communications * Experience dealing with technical, complex communications * Excellent team worker and relationship builder with stakeholders * Line manager experience (preferred) * UK experience is essential

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