Project Account Manager

Recruiter
A1 People
Location
LE65 1NF, Ashby-De-La-Zouch
Salary
36k
Posted
03 May 2019
Closes
01 June 2019
Ref
10184-4115
Job Function
Designer
Contract Type
Permanent
Hours
Full Time
Our client is Leicestershire are looking to add a Project Account Manager with pharmaceutical experience to their team. Key Responsibilities: Project Management Ensure all business critical deadlines are met for each programme Ensure effective usage of in-house project management systems and processes Ensuring that the highest standards of event planning and delivery are maintained through the effective management of Project Managers and Project Executives Oversee the project management of all venues & associated logistical arrangements, F&B requirements and all associated ad hoc meeting activities, where required Oversee the completion of the invitation & attendee management process by Project Executives, including attendee communication, database management & reporting on large scale projects when required Manage & co-ordinate Client requirements with all 3rd party suppliers/internal service providers (DMC, Exhibit Agencies, Print & Design, Production, AV, Air Travel), where required Work with the project managers to add value to clients' events through advising on beneficial additional services; creative ideas; business solutions and negotiation with 3rd party suppliers in order to achieve maximum contribution Produce, manage and circulate key communications e.g. weekly status reports to all key meeting stakeholders e.g. Client, Exhibit Agency, Med Ed etc Travel on-site to conduct site inspections & undertake planning meetings with all suppliers, when required Travel on-site to manage all project requirements and onsite team Ensure delivery of all events in accordance with regulatory and client-defined compliance guidelines Deliver first class customer service in line with clients' objectives Client Liaison and Development Meetings and liaison with clients where applicable to establish, maintain and develop relationships Identify new opportunities and leads for existing and new business development Sign off presentations and event proposals to clients Plan, attend & execute client planning meetings - face to face, webex and/or telecons, where required Identify & manage preparation of supportive meeting planning materials for Client Planning Meetings Ensure Client is up to date with all aspects of meeting planning arrangements throughout the course of the programme Attend Client debrief post event Apply excellent written and verbal communication skills, both yourself and your team Assist the Account Director / Business Services Director in the implementation of the Account Development Plan Liaise with and advise clients, using knowledge and event experience to ensure that their business objectives are met Build, maintain and develop long term relationships with clients Assist the Account Director / Business Services Director with the preparation of management information for clients Complete understanding of client business structure, products, policies and key personnel Attend Client briefings, project meetings and post-event debriefs, as required Financial Management Ensure financial tracking of each event and conduct regular 'health checks' to ensure positive cash flow Maximise profitability of projects operated - including supplier negotiation and up-selling of additional services to clients Oversee the preparation and maintenance of budgets throughout the lifecycle of each event where required Support the Account Director / Business Services Director in production and maintenance of the business plan, to maximise profitability of projects including management fees, time costs and secondary revenue (where permitted) Maximise the efficiency of the team resources and time management, to ensure optimum net margin Oversee the application of effective scope management - to identify and charge clients for out of scope activities Ensure that cost avoidance/saving measures are identified, quantified and reported Ensure compliance with company & client invoicing processes Ensure accurate final reconciliation of events within agreed timelines Maximise revenue generation from allocated/targeted accounts Manage and achieve project profitability Staff Development, Motivation and Management Organise, plan and prioritise staff and resources to meet objectives and deadlines Manage recruitment of Project Executives and Project Managers and lead their mentoring and development Support Account Director / Business Services Director in reviewing and appraising the team in line with Company procedures Support the Account Director / Business Services Director in the review and implementation of development plans for the account team Work with Account Director / Business Services Director and Project Managers to organise, plan and prioritise staff and resources to meet objectives and deadlines General Attendance & contribution at team meetings Effective interaction with other departments - e.g. IT, Finance, HR, Travel Accurate written & verbal communications Demonstrate a full understanding of compliance, including ABPI and Pharma Guidelines Comply with all company and Client policies and procedures, including those relating to Health & Safety Comply with all Client & company privacy & security protocols Achieve all Client and/or company driven Service Level Agreements (SLAs) for all events Maintain good long-term relationships with hotels, venues and suppliers, to ensure the best value for money for clients Develop and apply a good knowledge of the company's range of services Provide out of hours cover as required on a rota basis Develop and apply a good understanding of clients' businesses and products Assist new starters in the role of 'Buddy' when required Understand, apply and promote the company's Vision and Values at all times

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