* Support CRM and Content Managers with creation of templates and visual content to support wider marketing channels * To set new standards for the industry in online brand communication and customer usability. * Point person for producing design concepts for the desktop site, mobile site and app to improve functionality and aesthetics. * Producing creative relevant for digital marketing campaigns such as email, social and banner advertising. * Creation of visual elements for mobile apps. * Support UX updates to the website, including end to end wireframing, prototype generation and improvement of customer experience via continuous design improvements * Ability to brief to front end developers and test UX improvements in test environments to ensure they are on brief. * Use 3rd party resource (eg. Applause) for UX testing. * Working alongside the digital team to ensure the design consistency of all online communication and brand guideline compliance. * Liaising with external creative teams to support cross-channel campaigns in the online arena. * Keeping up to date with digital innovations and trends to continually evolve creative concepts * Solid understanding of the principles of responsive design. * Strong understanding of digital user experience best practice. Skills: * In-depth digital design capabilities * The ability to think creatively and deliver innovative concepts from briefs. * Able to juggle a number of projects at once and prioritise to meet deadlines * Significant knowledge of digital design software tools such as Photoshop, Illustrator and InDesign * Able to prioritise and communicate design "work in progress" to meet business expectations. * HTML and CSS highly desirable. * Ability to hypothesise data into UX solutions for improved website performance. * Experience of prototyping tools such as InVision and Marvel an advantage. Education/ Experience: * Global experience in multiple languages and diversity of cultures. * Experience in outsourcing testing of UX prototypes (Applause) * End to end UX updates and continuous delivery to meet best practice * Understandings of mobile-first, transactional experience a must. * Creativity - Ability to generate original and innovative ideas. * Teamwork - Able to work collaboratively with a wide variety of teams both internal and external in order to translate business needs into strong creative.