Senior Salesforce Administrator
Senior Salesforce Administrator - £45-£50k - Publishing Your new company You will get to work for an international academic publisher with offices worldwide. Your new role Will see you support the global sales, marketing, and customer service teams by providing first level support for any system issues or requirements, fulfilling training needs for these teams to maximise the CRM system. You will provide an excellent Salesforce.com first level help-desk service ensuring all queries and issues are dealt with effectively and efficiently and within agreed timescales and use of Apex Dataloader to upload and update records within Salesforce.com. Multiple Salesforce Administrator tasks will be involved, including: license management, permission sets, reviewing page layouts, field values, reviewing App Exchange applications, and setting up and managing queues. Another part of the role will be to assist in the implementation of system advancements by understanding the user experience and processes in the system and testing of the functionality. You will also support the Director of CRM with the submission of change requests and other help desk needs as well as creating and distributing reports and dashboards to the global departments. What you'll need to succeed To be successful in this role you will need to have In-depth knowledge and experience of Sales Cloud and Service Cloud and be a certified Salesforce Administrator (ADM-201). You should be experienced in; the training of staff, business requirements gathering and Marketing Cloud or Pardot. As an individual you should be good at building relationships and have strong planning and prioritising skills. Finally, you must be able to work well in a team and by yourself and be passionate about the work you do. What you'll get in return You will get to work for an international organisation with exceptional people, with 25 days holiday per year, a company pension scheme and a competitive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.