Senior Account Manager

Henley-on-Thames, Oxfordshire
02 April 2019
02 April 2019
Contract Type
Full Time
Our client, an integrated agency based in Oxfordshire are seeking an experience Senior Account Manager to join their team. Position overview: To manage and develop client accounts through consistent high-standards of delivery and strong relationships building. Manage and mentor account teams, leading by example and getting the best out of everyone. Essential job functions:

Team player

Highly organised

Motivational leader

Strong relationship builder

Day to day activities will include:

Establish business objectives for each client project and provide a full and detailed proposal that meets given budget, deadlines and which achieves the business objectives

Responsible for the client team's productivity, outlook and output, whilst achieving the highest possible standards

To constantly monitor, liaise with and update all members of the project team on a regular basis

Manage own time effectively and understand the need to prioritise tasks or delegate where needed, flagging if more resource is required

Head up pitches and presentations, managing the development through the studio, working alongside the Senior Team

Write strategic and tactical proposals (alongside Senior Team) for projects and pitches

Ensure all client communications are checked and are high standard prior to going to the client

Effectively manages, develops and mentors people either through line management, client teams or internal departments

Ensure administration procedures (FileMaker, WIP etc.) and processes, (Kick offs, Studio bookings etc.) are being carried out by yourself and the team

To be fully accountable for gross margin achievement on all your projects

Requirements - what else is expected of me:

Step back and look at the big picture - Is this within the client's expectations?

Looking beyond the day-to-day activity to second guess and spot things coming

To build and maintain excellent working relationships with clients from a strategic as well as tactical point of view

Understand and anticipate client strategic and tactical needs

Secure future business and growth by recognising opportunities for the company as early as possible, and by bringing our capabilities to the attention of the client

As the main touch point, ensure you are always available for the client

Create a good team spirit amongst all staff to ensure co-operation and efficiency at all times

Manage client and company project-related stress in a calm, positive, objective and constructive manner

Be aware of companies capabilities, brand ethos and client portfolio

Demonstrates self-motivation and strive for continual improvement

Challenges the process, identifies and actions realistic alternatives

If client demands mean the team has to work late, or go the extra mile - we work as a team to achieve this

Additional skills/abilities:

MUST have a degree (minimum 2:1)

Help the team prioritise and cope

Negotiate in an assertive, positive and friendly manner

Excellent presentation skills

Superb communication and negotiation skills at all levels (to include problem solving and resolving escalated issues)

Proven track record of successful client management and profitable account development

Excellent budget planning and management, cost control and profit maximisation skills

3-6 years agency experience in comparable environment

A professional qualification such as CIM or DMI an advantage

IT literate, numerate and analytical