Digital Account Manager - Flexi-Home / Office Split
Digital Account Manager - Digital Marketing Agency
£22,000 - £26,000 (depending on experience) + Cool Offices + Work-From-Home Days
Excellent career-development opportunity for a Digital Marketing Account Manager candidate to lead the delivery of remarkable digital marketing activities for your clients.
The Digital Account Manager is the team lead for their client accounts and coordinates and manages the workloads for the team as well as being the point person for client communication. They ensure the delivery of remarkable digital marketing, paid media campaigns, website and design projects that grow their client's business.
Our clients need to to get their marketing deliverables effectively and efficiently and as a Digital Client Manager you'll need to be able to deliver this.
Specifically, this position is responsible for giving our clients a truly remarkable marketing experience from start to finish. They ensure deliverables provided to the client are profitable, provided on time and to the exacting quality standards of the business. Part of the Digital Account Manager's job is to be accountable for managing client expectations, responding to clients quickly, effectively and regularly regarding progress against deliverables.
Don't worry you have a super team to help support you!
The key to being successful in this position is to be practical, well organised and have the ability to juggle a variety of tasks, ensuring the marketing tactics deliver the expected results. Our Digital Client Managers need to be confident and comfortable giving their expert perspectives.
The successful Digital Account Manager should be able to:
+ Manage multiple clients.
+ Establish strong relationships with each of your clients.
+ Lead new client kick-off meetings in conjunction with our team.
+ Organise and facilitate monthly client review meetings to discuss reports and new ideas.
+ Ensure your clients are highly satisfied as reflected in a positive Net Promoter Score.
+ Assess the information provided by the Director relating to commercial and project performance. Make key decisions to control the profitability and delivery of projects and retainers.
+ Work in conjunction with a Project Manager assigned to your clients to ensure all work is delivered on time and according to expectations.
+ Identify trends across client accounts in order to identify opportunities, address problems ahead of time and avoid recurring issues.
+ Assist with the retention and expansion of our existing accounts by managing and overseeing a set of client relationships, spotting opportunities to add value and upsell services by understanding each customer's need/requirements and producing quotes that truly reflect these understood needs.
+ Play a key role in the shaping and continual development of our digital marketing products and services.
+ Take accurate briefs from clients, assist with the collation of quotes/proposals, provide subject matter representation at pitch meetings and clearly communicate sold work packages to your team.
+ Manage resource requests for your direct reports, allocating appropriate people to each project/requirement. Work with the Project manager and use your problem-solving skills to bridge the gap between resource demand and availability.
+ Plan capacity within your team to ensure the business can make good recruitment decisions.
+ To document and hold others accountable for processes and standards within the team.
+ Evaluate performance and provide candid, supportive, motivational feedback to help support the personal growth of direct reports. Endeavor to understand what motivates your people, shape their careers around their unique potential.
+ To manage individuals pro-actively when they're struggling, and champion them when they're succeeding.
+ To ensure individuals' SMART goals are aligned to both company strategy and personal goals.
+ Work with the creative team to ensure your clients' messaging is delivered in consistently innovative and engaging ways.
Digital Account Manager Requirements:
The best Digital Account Manager should possess the following key traits and attributes:
+ You are looking for a genuinely exciting and meaningful new adventure as part of a growing, friendly and committed team. You will have at least 3 years experience within digital marketing and are looking for a way to develop your career further.
+ An outgoing, friendly, and enthusiastic individual who is able to positively develop client relationships whilst also managing client expectations.
+ Relevant marketing experience delivering inbound marketing campaigns with a variety of digital marketing deliverables for different industries.
+ Experience in an account management or client-facing role with an agency.
+ You have excellent communication and personal organisation skills, self-motivation, calmness under pressure and the ability to respond well when things don't go 100% to plan.
+ You are practical, reliable, self-disciplined and efficient. Adept at turning ideas into actions and organising work that needs to be done. Your confidence and maturity should be clear through your ability to clarify details of work, search out errors and take a conscientious approach to perfecting work both you and others send to clients.
+ Proven track record in delivering marketing programs that have contributed to increased revenue, new customer acquisition and customer retention.
+ An understanding of inbound marketing and/or experience working with HubSpot is preferred.
+ Passionate about marketing and eager to continually learn new ways to develop and implement competence.
+ Ability to work in cross-functional teams, meets deadlines and exceed expectations.
+ Undergraduate degree ideally in Marketing.
What we can give you:
We've gone through 2 years of rapid growth and our aims are ambitious. We can give you all the support and tools you need to succeed as well as:
+ All the good stuff
+ Competitive salary depending on experience
+ 20 days holiday + bank holidays
+ Comprehensive in-house and external training
+ A friendly and professional working environment
+ Offices in the cool Baltic Creative with a work from home balance
+ Opportunity for career development
+ Laid back relaxed culture
If you are an outgoing, friendly, and enthusiastic individual who is practical, reliable, self-disciplined and efficient, then you will fit right into the team.
You may have worked in the following capacities:
Marketing Account Manager, Marketing Account Executive, Digital Marketing Executive, Inbound Marketing Executive.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.