Account Manager

A1 People
Ashby-De-La-Zouch, Leicestershire
17 February 2019
17 March 2019
Contract Type
Full Time

Please see job description below.  It is imperative that the successful candidate has previous international congress experience (ideally with pharmaceuticals) Job Purpose
To manage profitable, prestigious client accounts, by managing staff and other resources in their preparation, planning and delivery, exceeding client business objectives and expectations.
To identify new opportunities and leads for existing and new business development, working with the Account Director to expand the client portfolio.
To manage and develop your team to work effectively whilst implementing succession planning for the future. Key Responsibilities: Project Management
Ensure that the highest standards of event planning and delivery are maintained through the effective management of Project Managers and Project Executives
Add value to clients' events through advising on beneficial additional services; creative ideas; business solutions and negotiation with 3rd party suppliers in order to achieve maximum contribution
Ensure usage of Client and Company processes and procedures by project teams, resulting in consistency and standardisation in delivery of all events organised through streamlining working methods
Assist the Account Director in the preparation of comprehensive and informative written proposals for existing and new clients with support from Sales and Marketing where necessary
Travel on-site to manage all event requirements and onsite staff for larger and high-profile events
Ensure delivery of all events in accordance with regulatory and client-defined compliance guidelines Client Liaison and Development
Liaise with and advise clients, using knowledge and event experience to ensure that their business objectives are met
Build, maintain and develop long term relationships with clients
Assist the Account Director with the preparation of management information for clients
Complete understanding of client business structure, products, policies and key personnel and feedback account activity to Account Director
Plan, attend & execute client account planning meetings, where appropriate
Work along Account Director in the strategic planning of cross selling the Ashfield services Financial Management
Oversee the financial management, within your team, of budgets throughout the lifecycle of each event.
Maximise profitability of projects including management fees, time costs and secondary revenue (where permitted)
Maximise the efficiency of the team resources and time management, to ensure optimum net margin
Oversee the application of effective scope management - to identify and charge clients for out of scope activities
Ensure that cost avoidance/saving measures are identified, quantified and reported
Ensure financial tracking of each event and conduct regular ‘health checks' to ensure positive cash flow
Support Operational Finance function by reviewing the efficiencies and ensuring optimum outputs Staff Development, Motivation and Management
Review and appraise the team in line with Company procedures
Review and implementation of development plans for the account team
Plan and prioritise staff and resources to meet objectives and deadlines
Assist Account Director with recruitment of team
Assessing skill set within team and identifying the next generation of rising stars
Responsible for the motivation and development of team
Ongoing direction and coaching of individuals to maximise on performance
Ensure that all new staff are correctly inducted and allocated a company mentor/buddy when they start, liaising with the HR manager
Identify training requirements for your team and providing on the job training as required
Work within your peer group to ensure consistency across the company at manager level   General
Attendance & contribution at Business Unit meeting and lead team meetings
Ensure maximum use of all resources available across the business
Ensure compliance with all Client & company privacy & security protocols
Achieve all Client and/or company driven Service Level Agreements (SLAs) for all events
Maintain good long-term relationships with hotels, venues and suppliers, to ensure the best value for money for clients
Develop, apply and share a full knowledge of the company's range of services
To keep up to date with trends in the client industry sector and the meetings and events industry, by reading trade journals and attending relevant forum
Understand, apply and promote the company's Vision and Values at all times
Must be able to demonstrate leadership and autonomy in their day to day role
Please apply with a up to date CV