Customer Experience & Engagement Manager

Location
England,Berkshire
Salary
£30000 - £45000 per annum
Posted
15 January 2019
Closes
12 February 2019
Ref
13980496/001
Contact
Kim Funnell (nee Ketchell)
Job Function
Marketing
Contract Type
Permanent
Hours
Full Time
In this newly created role, you will be responsible for the implementation and on-going management of the customer experience strategy. You will drive engagement throughout the customer lifecycle with targeted communications, products and services.


Client Details

This financial services organisation is based in Berkshire and has experienced significant growth and change over the past few years, who are now looking for a hard-working and agile individual to join the team.


Description

* Gather customer insight to assist functions in delivering service improvement
* Create engaging, targeted content, utilising insight and appropriate mediums
* Support the business in the move to self-service functionality
* Create a Customer Experience Forum
* Develop customer communication performance metrics linked to key customer journeys
* Work with the wider business to ensure all colleagues promote and represent the business appropriately.


Profile

* Strong communication skills - (verbal and written)
* Experience of utilising a range of marketing theories - including customer insight, segmentation and targeting
* Analytical thinker
* Strong creative and problem solving skills
* Engaging content creator
* Highly motivated, with the ability to work independently and as part of a wider team
* Ability to communicate with internal and external stakeholders
* Experience of working with a new entrant venture would be desirable


Job Offer

A competitive package, plus fantastic benefits.

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