Digital & QA specialist

Ensure quality standards for digital products and services for users. Provide expert technical support across the digital team and with agencies.


Client Details

My client is a Health-care Charity based in South West London, embracing digital change through a diverse digital product portfolio. They seek a front line digital guru to implement QA and testing strategy and manage development changes with agency support.


Description

The key responsibilities for this Digital & QA specialist:

* Provide front-line support for users experiencing issues with our digital products and services.



* Write consistent and clear bug logs, acceptance criteria and user stories for use with external partners and internally.





* Manage and prioritise the backlog of bugs and issues across our digital products and services.





* Enact rigorous testing of our digital products and services through test plans and documented processes.





* Create and maintain a set of standards for all digital products and services.





* Provide support for and maintain the digital platforms managed by the digital team.





* Ensure that appropriate product and technical documentation is in place and current.





* Take responsibility for ensuring quality and consistency of bug fixes, new developments and features for our digital products.





* Be the system administrator for our CMS, Drupal 8, and manage CMS users, their usernames and password.





* Provide support for and or manage digital development activity and small projects as required.


Profile

The right Digital & QA specialist will have evidenced the following:



* Experience of working in digital support within an organisation

* A solid technical understanding of Drupal, and the technology landscape in general

* Experience of writing test plans, bug logs, user stories and acceptance criteria

* Demonstrable experience of working in an agile manner within an organisation

* Experience of working with external suppliers and being a conduit between the organisation and the external supplier

* Analytical thinking with ability to trouble shoot and resolve issues methodically

* Experience and understanding of Google Analytics and Google Tag Manager

* Understanding of setting effective goals for digital products and solutions that are measurable and aligned to product goals

* Knowledge and understanding of project management, agile development processes

* Ability to prioritise requests and relay prioritisation processes formally

* Experience of ticketing systems such as Jira

* Enthusiasm and passion for digital - with a thorough understanding of the tech landscape


Job Offer

This Digital & QA specialist is based in SW London and paying circa £30,000 per annum. Not For Profit and Charities experience is not essential