Digital & QA specialist

11 January 2019
31 January 2019
Tichaona Moyo
Job Function
IT / Technical, Marketing
Contract Type
Full Time
Ensure quality standards for digital products and services for users. Provide expert technical support across the digital team and with agencies.

Client Details

My client is a Health-care Charity based in South West London, embracing digital change through a diverse digital product portfolio. They seek a front line digital guru to implement QA and testing strategy and manage development changes with agency support.


The key responsibilities for this Digital & QA specialist:

* Provide front-line support for users experiencing issues with our digital products and services.

* Write consistent and clear bug logs, acceptance criteria and user stories for use with external partners and internally.

* Manage and prioritise the backlog of bugs and issues across our digital products and services.

* Enact rigorous testing of our digital products and services through test plans and documented processes.

* Create and maintain a set of standards for all digital products and services.

* Provide support for and maintain the digital platforms managed by the digital team.

* Ensure that appropriate product and technical documentation is in place and current.

* Take responsibility for ensuring quality and consistency of bug fixes, new developments and features for our digital products.

* Be the system administrator for our CMS, Drupal 8, and manage CMS users, their usernames and password.

* Provide support for and or manage digital development activity and small projects as required.


The right Digital & QA specialist will have evidenced the following:

* Experience of working in digital support within an organisation

* A solid technical understanding of Drupal, and the technology landscape in general

* Experience of writing test plans, bug logs, user stories and acceptance criteria

* Demonstrable experience of working in an agile manner within an organisation

* Experience of working with external suppliers and being a conduit between the organisation and the external supplier

* Analytical thinking with ability to trouble shoot and resolve issues methodically

* Experience and understanding of Google Analytics and Google Tag Manager

* Understanding of setting effective goals for digital products and solutions that are measurable and aligned to product goals

* Knowledge and understanding of project management, agile development processes

* Ability to prioritise requests and relay prioritisation processes formally

* Experience of ticketing systems such as Jira

* Enthusiasm and passion for digital - with a thorough understanding of the tech landscape

Job Offer

This Digital & QA specialist is based in SW London and paying circa £30,000 per annum. Not For Profit and Charities experience is not essential

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