Customer Success Manager - LegalTech - SaaS Vendor

England, London
£50000.00 - £60000.00 per annum + Benefits
10 January 2019
07 February 2019
Michael Woods
Contract Type
Full Time

Customer Success Manager - LegalTech

The Client

Having just secured $10 Million in Series-A funding, this Legal technology platform are here to disrupt the legal sector as we know it and that's where you come in.

This London platform was created by a former Lawyer back in 2013 and has grown to a team of 30 since. With clients such as Monzo, Network Rail & deliveroo, it is no wonder that this platform is at the forefront of all technology blogs.

If you have experience working within an In-house legal team or other legal role, this could be perfect for you.

The Role

Thanks to continued growth and success, a new opening has arisen for an experienced Customer Success Manager/Account Manager to join the dynamic Customer Success team.

Your focus will be to manage the relationship with a portfolio of approximately 30 accounts.

The Customer Success Manager will play a key role in supporting multi-national customers across EMEA:

  • Be the assigned point of contact for key enterprise accounts across the UK & Europe
  • Work with legal teams and law firms to execute the implementation of the agreed service
  • Relationship management: oversee the relationship and create trust with key customer stakeholders
  • Review meetings, creating roadmaps and strategy review
  • Identify ways to improve services and feedback product suggestions internally
  • Although this is not a revenue focused AM role, you will identify and pursue cross-sell & up sell opportunities to enable portfolio growth

The Candidate

The successful Client Success Manager will possess the following skills and experience:

  • Strong desire to work in a customer success/client relationship role responsible for long-term customer success
  • Must have experience in working within an In-House legal team or any other appropriate legal experience
  • Good understanding of the role of account management or customer success in a SaaS platform environment - previous roles might include Account Manager; Relationship Manager; Partner Manager; Customer Success; Consulting; Client Services; Pre-Sales; Business Development
  • Strategic & consultative individual who is able to build trusted relationship, but also commercially-savvy with the aptitude to own the commercial relationship
  • Energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment

This job ad was posted by Salt. To find out more about Salt's Privacy Policy and how your application is processed, please visit our website

Apply for Customer Success Manager - LegalTech - SaaS Vendor

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 8MB

Upload from your computer

Or import from cloud storage

Your Portfolio must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Marketing, Advertising & Design Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Marketing, Advertising & Design Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs