2nd Line IT Support Engineer

27000-35000 per annum
03 January 2019
30 January 2019
Contract Type
Full Time

An award-winning architecture practice is seeking an experienced IT Support Engineer to join their growing IT team. The successful candidate will be responsible for day-to-day phone and desk-side IT support and have the opportunity to get involved in upcoming projects.

Key responsibilities

  • Provide proactive IT Support to the business.
  • Troubleshoot problems.
  • Deal with all Audio and Visual Conferencing set up requests.
  • Liaise with 3rd parties to resolve issues with bespoke applications.
  • Update the ticket management system.
  • Maintain technical documentation to ensure internal records are up to date.
  • Work as part of a team on project related work, assisting with planning and implementation.
  • Provide cover to other team members as required.

Skills and experience

  • 1st/2nd Line IT Support.
  • Windows 7 / Windows 10 Support.
  • Microsoft Office 2013-2016.
  • Incident Management/Helpdesk Ticketing Systems.
  • Microsoft Office 365 Administration.
  • Desktop roll-out experience.
  • Active Directory administration.
  • Software Deployment.
  • Understanding of PC hardware.
  • Basic understanding of infrastructure services.

An exciting opportunity for career development within a well established team and company. Apply now for more info!


Bespoke Careers is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer. By applying to this role you agree to our Privacy Policy

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