2 x Ecommerce Executive

£32000.00 - £35000.00 per annum
21 December 2018
18 January 2019
Simon Hardy
Job Function
Contract Type
Full Time
Ecommerce Executive position @ Luxury Goods Retailer £32-35k

Your new company
Big Name International Luxury Goods Retailer based in East London with 18+ brands under its umbrella.

Your new role
Day-to-day management of the e-commerce website and support of the Communication team. * Manage e-commerce customer services. * Provide Sales Team with digital product campaign assets for all UK customers * Collaborate with all relevant departments to ensure successful e-commerce activity. * Day-to-day management of all the Digital activity for Sales and support of the Communication team (Marketing and PR, including social media, display campaigns). * Be the digital and e-commerce brand guardian, ensuring all digital assets, products and communications are in line with the guidelines of the brand. * Monitor and update products and content on the ecommerce website. * Manage the relationship with the customer * Validate orders. * Report daily analysis of sales / traffic and reporting on central KPI's. * Handling customer complaints via telephone and email. * Liaising with PR and Marketing department to report on social media traffic. * Build and maintain strong relationships within Hamilton UK and Head Office, IT, Media, PR and Sales teams.

What you'll need to succeed
Ideally, you will have experience working in a Customer Care or Retail sales role for a luxury company * Have a background in E-Commerce and knowledge of front and back end operations * Be articulate and eloquent with excellent communication skills * Be passionate about delivering a memorable experience to our clients * Have a good understanding of Microsoft Suite including Excel * Experience with SAP, Magento and Calleo CMS would be an asset * Be able to keep calm and positive in stressful and busy periods * Be accommodating to changing working hours/shifts and be flexible to work some weekends

What you'll get in return
Offering the chance to work for one of the best known names in the luxury retail business globally, remuneration for the perfect candidate will be in the region of £32-35k with an excellent benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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