Client Account Manager - Global Loyalty Agency - £34K
Customer Service Executive
Leading travel rewards and Loyalty Company are looking for a bright and enthusiastic customer service professional to join the team. Up to £34K plus great benefits.
You will be responsible for managing an important Financial Service Client ensuring the efficient delivery and execution of a core product offering, This Company is a leader in its field and have a vibrant and dynamic culture, they offer great career progression and personal development. You will be part of a team of experts who really love what they do.
You will work closely with your client across European and Middle Eastern markets from an operational perspective, ensuring that their customers receive a great experience, you will deal with any complaints, monitor product usage and ensure that standards and delivery always exceeds expectations. You will own the understanding of the regional requirements and work closely with commercial leads. You will lead weekly meetings with clients to gain a full understanding of their requirements. The role is varied and challenging, and you will work closely with a global team.
You will have experience of project management, client management and customer service. You will be highly organised, calm under pressure and have high standards. You will have experience of managing budgets and are familiar with Excel and Pivot tables. Financial Services experience would be beneficial, and Arabic would be a real bonus.
If you are looking for a new challenge in a fast paced and varied role and in a dynamic environment, then this is the role for you.
This great Operations Executive role won't be around for long so click ‘APPLY' to send your CV now.
I specialise in integrated marketing roles across account handling and planning, so if this role isn't the one for you, then have a look at our current roles at http://direct-recruitment.co.uk/job-search/