BD Systems Manager - Fast-Growing Law Firm

£45000 - £60000 per annum
02 October 2018
18 October 2018
Colette Norfolk
Job Function
IT / Technical
Contract Type
Full Time
This is a great opportunity to join a fast-growing international law firm as a BD Systems Manager tasked with managing the day-to-day operations of the firm's CRM system, ensuring it supports the various requirements of the firm's client strategy.

Reporting to the Senior Business Development Manager, and acting as a central point of contact for
any general enquiries, the role holder will champion the benefits and use of the firm's CRM system globally and promote CRM best practice to all stakeholders. You will be responsible for developing and implementing a robust CRM strategy roadmap to ensure maximum return on investment including identifying ways to increase user engagement through targeted communication and training programmes as well as data driven decision making and also managing the CRM system, InterAction, on a day-to-day basis including the development and operations of the CRM system ensuring the tools are fit for purpose, relevant and reliable with industry best practice in mind. The successful applicant will also manage other BD systems such as email marketing software and the firm's BD templates software. The BD Systems Manager will hold line management and development responsibility for a CRM Assistant.

The ideal candidate will be a bright graduate or equivalent with excellent knowledge and understanding of CRM tools and their application in client relationship management, knowledge of data privacy regulations and a proven track record of maintaining and developing a CRM system including involvement and sense-checking of upgrades and testing changes gained whilst working in a professional services environment. The BD Systems Manager will also possess the ability to inspire confidence and trust in the business and analyse data, deriving themes and trends, and be able to distil and present findings in a confident and influential manner.

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