Service Design Manager

£40000 - £46000 per annum
22 August 2018
19 September 2018
Kyle Weeks
Job Function
Contract Type
Full Time
12 month ftc - Customer experience service design manager for a large insurance provider based in Swindon.

Client Details

Our client are one of the UK's leading providers of retirement, protection and wealth products and services


The Key responsibilities for the Service Design Manager:

* Understanding your customer's needs, often partnering with them to co-create innovative solutions

* Encouraging and inspiring your colleagues to become better designers and produce great results

* Project planning and administration for strategic design projects, including articulating the value and appropriateness of different methods that will bring value to particular projects

* Running strategic design projects day-to-day

* Planning and conducting qualitative research

* Synthesising large bodies of research data to provide insights and identify opportunities

* Facilitating and contributing to the generation, critique and iteration of services and products across various touch points, channels and entire eco-systems

* Facilitating workshops

* Presenting and sharing ideas with people from all backgrounds

* Finding ways to help the business hear and see our customer's stories and take action from them using tailored artefacts such as presentations, reports, visual maps, interactive channels, animations and videos


The Successful Service Design Manager:

* Experience designing large scale customer journeys and excellent customer experiences

* Be an in-house designer working as part of a corporate design team or part of a consulting practice working face-to-face with corporate customers to solve their design challenges.

Have a degree or higher qualifications in Design or a related field and 2-3 years of experience

* Be able to cope with change in a fast moving environment with varying workloads and pressures

* Excellent communication skills - written and verbal

* Strong commercial acumen

* Collaboration and facilitation skills - ability to bring the right people together

* Ability to support culture change
* Previous experience working in a design team for an insurance provider - desirable

Job Offer

Basic Salary up to £47,000



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