Digital Product Manager

£40000 - £50000 per annum
21 August 2018
18 September 2018
Ben Cook
Job Function
Contract Type
Full Time
As the Digital Product Manager, you will be responsible for their largest web property: managing BAU, ensuring member satisfaction, and defining it's long-term place in the business.

Client Details

Established nearly 200 years ago, this not for profit and charities sector membership has grown to be a leader in their industry. They promote rights and due diligence by offering member services and public-facing tools to help provide world-class service. Currently in the midst of an exciting digital transformation, this role will be one of the authoritative voices on the future of the organisation.


The product is a digital directory presented on a microsite, intended for both buyers and sellers. It's been rated in a members survey as the organisation's most popular offering. As the Digital Product Manager, you'll be responsible for maintenance and fucntionality improvements in the short term. And in the long-term you will develop a clear purpose of the product, leveraging research of key audiences, needs, market analysis, and regulatory changes. Involved in this are elements of:

* Product planning and strategy:
* Leading business cases to inform senior level decision making.
* Specify creative and technical requirements through to UX and UI.
* Lead on digital marketing plans to build consumer awareness

* Delivery:
* Monitor feedback and manage change requests
* Liaise with external agencies and internal stakeholders to manage functional improvements
* Clearly communicate the value proposition for members
* Work with the CRM team to ensure data maintenance and operation integrity

* Stakeholder Management:
* Be the key contact for external queries relating to the product, and work with relevant teams across the business including the Support Centre
* Engage teams to conduct appropriate research to drive decision-making
* Manage the relationship with external IT Developer
* Liaise with the regulatory body to keep abreast of relevant changes


As well as being outstandingly organised and a capable communicator, to be successful in this role you will:

* Understand data lifecycle principles and data management generally.
* Strong understanding of digital marketing concepts.
* Track record of developing digital products.
* Experience in setting meaningful objectives
* Able to manage complex and varied stakeholders
* Track record using analytics to deliver business impact
* Ability to synthesize data from multiple sources, communicate insights and actions
* Process mapping experience

Job Offer

The successful Digital Product Manager will secure a 24-month contract paying between £40-50,000. The role will be based London with very occasional trip to other offices.

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