Digital Marketing Support Manager

England,London,City of London
£25000.00 - £30000.00 per annum
08 August 2018
05 September 2018
Alyeah Bloomfield
Job Function
Contract Type
Full Time
Digital Marketing Support Officer | £30,000 | Temp to Perm Opportunity | Global Events Firm

Your new company
A multinational events and publishing company.

Your new role

* Act as the first point of contact for 'how do I' enquiries from GE offices
* Ensure marketing users are confident in the use of marketing applications including the delivery of refresher training
* Proactively monitor incidents and requests to, in conjunction with the Digital Marketing Director and Digital Director, improve service levels, work flows and training materials
* Assist business users in their communication with Digital, Data and IT development & support teams and escalate issues as appropriate
* In conjunction with the Divisional Marketing Director, identify and communicate best practice in terms of delivering optimised web experiences, marketing automation campaigns and data-driven decision making


* Create and maintain effective communication channels with business users
* Establish communication channels with GE's global (Digital, Data and IT) development & support teams
* Proactively identify critical business issues in advance and escalate to the appropriate department head
* Represent the business (Voice of the Customer) in GE Support Team calls / meetings

Tactical Support

* Provide level 1 support to business users for the above-named Adobe and Oracle products
* Provide level 1 support on data related enquiries
* Escalate major incidents to appropriate parties in line with agreed processes and procedures
* Report to Digital leadership on support issues and needs and partner with them to quickly resolve recurring and new issues.
* Effectively cascade Divisional strategy and initiatives in relation to marketing applications and process to business users

What you'll need to succeed

* Exceptional communication skills demonstrating an ability to effectively communicate with both business teams and technical team
* Previous experience of Eloqua, Salesforce, Adobe Analytics, Adobe Experience Manager
* Demonstrate commercial acumen and a desire to improve business performance
* Previous experience of working with web CMS platforms, marketing automation and analytics applications
* Previous experience of working in a business user support role
* Previous experience of working in a marketing function or directly with marketing users
* Demonstrate analytical, logical thinking capability
* Ability to operate in a high paced demanding environment
* Ability to prioritise and handle incoming enquiries effectively

What you'll get in return
You will be joining the global exhibitions team which will provide a wealth of exposure to a number of agency and global brands.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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