Customer Experience Lead

Location
Wales,Cardiff
Salary
£28000.00 - £35000.00 per annum
Posted
17 May 2018
Closes
14 June 2018
Ref
3315684
Contact
Richard Taylor
Job Function
Marketing
Contract Type
Permanent
Hours
Full Time
An exciting Customer Experience job at an employer of choice in Cardiff paying up to £35k

Your new company

You will be working for a finance company in the centre of Cardiff's vibrant city. They have state of the art offices that offer an agile working environment.

Your new role

This is an interim role for approximately 3 months. You will help define the customer experience that will ensure the company sets itself apart form its competitors. You will lead and support, the strategy and the delivery of the experience working across multiple teams within the business and senior stakeholders.


* Help to develop, manage and deliver the development of the CX strategy, vision, tactics, tools and roadmap
* Coach, lead and develop Marketing Executive, Customer Experience
* Champion teams purpose within the wider business
* Implementing an infrastructure and governance for CX within the organisation
* Design, implement and lead on new ways of working e.g. customer led, journey approach
* CX Lead across MTP as well as providing support to CX Lead within HTP.
* Lead customer journey mapping and design
* Ensure all initiatives are customer and insight led
* Ensure CX metrics and measurements are in place to continually monitor and improve the customer experience
* To act as the voice of the customer so we're protecting their interests as well as the societies.
* Ensuring we're insight and research led and work with insight, strategy and other areas to understand external influences to build a customer experience roadmap of activity.

What you'll need to succeed

You will be an expert and have a true passion for customer experience within a marketing environment using insight to develop strategy. You will be able to hit the ground running on this exciting project so experience of working within financial services or a regulated environment would be ideal with the ability to deliver at pace. Experience of road mapping and developing customer experience strategy is essential.

What you'll get in return

You will get to work for an employer of choice in Cardiff, that creates a positive environment with opportunity for growth and development. You will receive a generous package that includes pension, bonus and incentive schemes, life insurance, healthcare and generous holiday.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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