User Researcher / UX Manager

Location
England,West Yorkshire,Huddersfield
Salary
Competitive + Benefits
Posted
03 May 2018
Closes
31 May 2018
Ref
3304158
Contact
Samantha Peet
Job Function
IT / Technical, Marketing
Contract Type
Contract
Hours
Full Time
User Researcher
Competitive Day Rate
West Yorkshire

A fantastic opportunity to work for a leading financial services organisation in West Yorkshire

Due to an increase in activity, my client is looking for a User Researcher on a 6month contract to work closely with the mortgage team. This role will assist in the delivery of all the research and user testing across the whole of the team, supporting in Strategy, Test & Learn and Pipeline. Primarily the new researcher will be conducting research for Test and Learn and Pipeline projects.

Responsibilities

* Designing and running usability studies on paper and digital prototypes and live sites and devices to improve the branded digital services and products - may include usability testing, focus groups, card sorting exercises, ethnographic research, heuristic and expert reviews, and other research as identified
* Managing the development and collation of research assets required to conduct research to agreed timescales
* Analysing research outcomes and develop professional reports that promote objectivity and the voice of the Customer
* When required, work with project teams to identify a roadmap of research activities across their project
* Liaising with and using research to influence key stakeholders including senior management, product teams, legal, compliance, innovation, digital transformation, e-Commerce and content management by conducting research activities to gain buy-in to make Customer improvements
* Support and coach other members of the team in research application and methodologies
* Supporting the Customer Labs engagement model in the commissioning, oversight and management of user research activities with agencies and partners
* Supporting the User Research Lead to review and assess research requests for the Mortgages Customer Journey Team
* Ensuring all research projects have defined goals and objectives and outputs can be measured and easily understood by project teams and the User Research Team
* Where required, providing analysis of broader research to support the broader teams

Personal Profile

* Experience owning and leading customer journeys across multiple platforms
* Exude passion for everything digital and user experience.
* Strong customer focus and can translate the technical world of UX and analytics into what it really means for a customer and the company.
* Deep understanding of testing tools, analytics packages, session replay, tag management solutions and research methods, etc.
* Commercial understanding, what does your change really mean to the business
* Drive and motivation to see your ideas go live and influence the customer journey
* A/B and multi variant testing experience
* Communicate clearly and effectively performance vs target.

If you are actively looking for a new User Researcher / UX contract, please do not hesitate to contact me.

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