Service Design Manager

2 days left

Recruiter
become
Location
London
Salary
£40,000 - £45,000 per annum
Posted
27 April 2018
Closes
25 May 2018
Ref
10694
Contract Type
Permanent
Hours
Full Time

My client is one of the world's largest finance companies with amazing global coverage! They are looking for a Service Design Manager to work with them closely to change how the finance industry is portrayed.

They want to become be the most forward-thinking, digital-hungry marketing team in financial services.

The right person for this role will have a demonstrated track record leading projects to design solutions that dramatically improve how customer needs are met. You will work as part of a team to deliver user centered solutions based on research. You'll be adept at understanding and assessing customers, behaviours and preferences and building enhanced experiences, journeys and overall propositions, beyond product.

Key Responsibilities: 

  • Understanding your customer's needs, often partnering with them to co-create innovative solutions
  • Encouraging and inspiring your colleagues to become better designers and produce great results
  • Project planning and administration for strategic design projects, including articulating the value and appropriateness of different methods that will bring value to particular projects
  • Running strategic design projects day-to-day
  • Planning and conducting qualitative research
  • Synthesising large bodies of research data to provide insights and identify opportunities.
  • Facilitating and contributing to the generation, critique and iteration of services and products across various touch points, channels and entire eco-systems.
  • Facilitating workshops.

You are likely to…

  • Be able to cope with change in a fast-moving environment with varying workloads and pressures
  • Excellent communication skills - written and verbal
  • Strong commercial acumen
  • Collaboration and facilitation skills - ability to bring the right people together
  • Be an in-house designer working as part of a corporate design team or part of a consulting practice working face-to-face with corporate customers to solve their design challenges.

If you are a leader, a big thinker and ready to join a forward thinking, digital-hungry marketing team to work on some pioneering service design, then send your CV in now for immediate consideration!

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