IT support Engineer

30000-38000 per annum
25 April 2018
23 May 2018
Job Function
Contract Type
Full Time

Prestigious worldwide architecture practice seek IT support engineer to join its' London office. With practices across the globe, and in the UK, there is potential for growth and development. This is a great opportunity for a mid-weight engineer to learn and gain experience in a busy and exciting role.

Key responsibilities

  • Must be fluent in the following software: Microsoft Windows 7+, Desktop Support Dell, HP and other vendors, Active Directory, Office 365, Storage & Backup Applications, Microsoft Server 2008/2012, Cloud Applications & Services.
  • Citrix, SharePoint, Skype for Business / Lync, Troubleshooting design applications, Troubleshooting Apple products
  • Possess networking skills
  • Understanding of infrastructure security and troubleshooting
  • Logging and troubleshooting level 1, 2 & 3 incidents for desktop, server and networking incidents
  • Escalations to Company Technology team or 3rd party vendors where required; management through to resolution
  • Providing exceptional consultation services to key stakeholders regarding challenging business issues
  • Assist with any project work undertaken onsite including hardware and software as rollouts as directed by the project manager or Head of Technology
  • Regular auditing of site infrastructure to ensure operational availability
  • Completing operational activities including backups, test restores and health checks
  • Contributing to monthly reporting and identifying recurring issues
  • Contributing to continual service improvement within the environment and the Company Technology team
  • Providing IT induction training to new employees in line with IT policy
  • Updating site documentation and IT policies where required
  • Maintaining site facilities including studio security, cabling and cabinets
  • Reporting Occupational Health & Safety hazards in line with company policy
  • Regular consultation with Company Technology and vendor partners

Skills and Experience

  • Strong knowledge of IT concepts and infrastructure
  • Understanding of ITIL framework- ITIL Foundation Certification preferred
  • Microsoft Server Certification (MCSA) desirable
  • Foundation Networking Certification desirable
  • Previous experience providing autonomous onsite support
  • Previous experience managing delivery against Service Level Agreements
  • Previous involvement in implementing service improvements
  • A strong client focus with excellent customer service skills and strong sense of urgency
  • Excellent communication skills, both verbal and written - able to articulate technical information in a user-friendly manner
  • Good analytical and problem-solving skills
  • Excellent prioritisation and time management skills
  • Proactive and outcomes focused
  • Ability to work under pressure and meet deadlines
  • Excellent attention to detail, presentation and pride in quality of work
  • Good organisational skills
  • Ability to use own initiative and perform duties under limited supervision
  • Ability to seek, build and maintain an effective group of working relationships at all levels








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