Guest Experience Manager

7 days left

Central London
£45,000 per annum plus 20% Bonus
26 September 2017
24 October 2017
Job Function
Marketing, Other
Contract Type
Full Time
Our client, a worldwide leader in hospitality is looking for a Guest experience expert who will be responsible for the continuous improvement of the Guest Experience and online brand reputation. Ideally from a hospitality marketing background, you will be the 'voice of the guest' champion and consolidate, analyse and present back data and insights to stakeholders to ensure best in class guest experience that are in line with brand standards. Are you passionate about hospitality and providing optimal guest experience, increased satisfaction and loyalty?
You will be accustomed to defining and reporting on KPI's - including reputation performance scores, guest satisfaction, online feedback across partner channels and mystery guest surveys.
With a strong analytical background, you are comfortable with number crunching and be able to take data from multiple sources to draw conclusions and inform marketing strategies. A confident and engaging communicator, you will be great at building relationships internally and with our partners and be able to negotiate, influence and challenge where necessary to ensure guest satisfaction and loyalty. Sitting in the brand marketing team this company has a fantastic international, inspiring and passionate culture.  

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