Guest Experience Manager

7 days left

Location
Central London
Salary
£45,000 per annum plus 20% Bonus
Posted
26 September 2017
Closes
24 October 2017
Ref
20932
Job Function
Marketing, Other
Contract Type
Permanent
Hours
Full Time
Our client, a worldwide leader in hospitality is looking for a Guest experience expert who will be responsible for the continuous improvement of the Guest Experience and online brand reputation. Ideally from a hospitality marketing background, you will be the 'voice of the guest' champion and consolidate, analyse and present back data and insights to stakeholders to ensure best in class guest experience that are in line with brand standards. Are you passionate about hospitality and providing optimal guest experience, increased satisfaction and loyalty?
You will be accustomed to defining and reporting on KPI's - including reputation performance scores, guest satisfaction, online feedback across partner channels and mystery guest surveys.
With a strong analytical background, you are comfortable with number crunching and be able to take data from multiple sources to draw conclusions and inform marketing strategies. A confident and engaging communicator, you will be great at building relationships internally and with our partners and be able to negotiate, influence and challenge where necessary to ensure guest satisfaction and loyalty. Sitting in the brand marketing team this company has a fantastic international, inspiring and passionate culture.  

** Please note that due to the high number of applicants we receive, we may not be able to respond to every application. If you don't hear back from us within 3 days please assume that your application has been unsuccessful on this occasion. Please continue to visit our website and register for job alerts as new opportunities arise on a daily basis **      

Apply for Guest Experience Manager

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 8MB


Upload from your computer

Or import from cloud storage

Your Portfolio must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB


4000 characters left


By applying for a job listed on Marketing, Advertising & Design Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

More jobs like this