User Researcher

Location
Leeds
Salary
Highly Competitive
Posted
20 September 2017
Closes
18 October 2017
Ref
FR/11179
Contact
Fiona Reid
Job Function
IT / Technical, Marketing
Contract Type
Permanent
Hours
Full Time
If you’re a customer-focused professional, who loves getting to the bottom of what makes your customer tick, I’ve got the role for you. 

My client is a consumer brand, with a new requirement for a User Researcher to join their genuinely lovely team. Day to day, you’ll work to understand what the brand’s customers need from the website, with a view to improving the digital offering and overcoming challenges. You’ll do this through analysing user behaviour and customer activity. 

It’s hard to shrink this massively varied role into a short description, but day to day, you’ll have the chance to get involved in:-

- Developing research questions, with a view to validating or invalidating these
- Finding a balance between user needs and business demands
- Usability testing and research
- Presenting findings to the business, in order to lead innovation and change
- Producing wireframes and user journeys
- Helping to make the digital offering best in class
- Creating a roadmap of analysis and testing
- Qualitative and quantitative research
- Working with the creative and marketing teams to drive research and development opportunities

You must have prior experience in a UX Research or Analytics role, and will be comfortable working with usability testing tools. You’ll also have a genuine passion for delivering the best possible customer experience, but will combine this with a commercial focus. 

This role is a fantastic opportunity to join a leading brand with a genuinely lovely group of people.

This role is based in Central Leeds, offering excellent transport links to Manchester, Sheffield, Bradford, York, Huddersfield, Wakefield and surrounding. Our client doesn't just offer a highly competitive salary and benefits scheme, but also boasts excellent progression opportunities.


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