Customer Experience Executive

Carter Murray
England,London,City of London
£25000 - £28000 per annum + excellent benefits
29 August 2017
27 September 2017
Amy Weidner
Job Function
IT / Technical
Contract Type
Full Time
You will need to:

* Assist the Group Head in the roll out of the CX programme across the business globally
* Using PowerPoint to provide CX presentations when required
* Attain excellent verbal and written communications skills
* Actively oversee the ongoing continuous improvement interview programme, ensuring accuracy and consistency in delivery, analyse and reporting
* Work with Group Head to identify key trends and opportunities to improve customer experience
* Assist with managing the CRM database - monitor CRM records and activity for specific clients, log client meetings in CRM
* Gather data for Board reports and timely delivery of agreed key projects for a range of internal audiences, supporting the Group Head of CX
* Analysis of CX reporting when required for Board reporting
* Set-up customer meetings for CX surveyors. Sending calendar invitations and confirmation emails.
* Booking travel and accommodation for the Group Head of CX when required.

Essential skills:

* Advanced computer skills in Microsoft Office especially Excel (pivot tables)
* Desired experience of market research and analysis, event management and report writing
* CRM systems, preferably Microsoft Dynamics
* Effective communicator at all levels including senior level employees and customers
* Positive and can-do attitude with a proactive, practical approach

SR Group is acting as an Employment Agency in relation to this vacancy.

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