Customer Communications Specialist

5 days left

Location
England,Surrey,Reigate
Salary
£35000 - £400000 per annum
Posted
01 August 2017
Closes
29 August 2017
Ref
13847165/001
Contact
Hannah Denhart
Job Function
PR/Publicity
Contract Type
Permanent
Hours
Full Time
Well known Insurance business seeking Customer Communications Specialist to join their busy Marketing team in Reigate. To deliver all customer communications plans for all brands and all products.


Client Details

My client is a well known Insurance provider specialising in Motor and Home Insurance policies. With over 2 million customers nationwide they pride themselves on their customer service and ability to provide competitive products.


Description

The Customer Communications Specialist will be responsible for:

* Delivering the Customer Communications Plan within agreed budget and timescales
* Supporting the Customer Communications Manager
* Briefing print and documentation mailing suppliers on agreed copy and content improvements
* Managing the print and fulfilment process including stock control and auditing
* Managing the budget associated with customer documentation including the raising and receipting of PO's and invoicing
* Ensuring all customer communications provide information in a clear and jargon-free way
* Taking responsibility for following the agreed media approval process for all marketing materials, and ensure all items are also compliant with FCA regulation


Profile

The successful candidate will:

* Have previous customer communications experience working across a range of channels is essential
* Be passionate about the customer, consistently striving to deliver excellent customer experience through all contacts
* Have excellent organisational and planning skills
* Have proven stakeholder management, good communication and interpersonal skills
* Have a positive and enthusiastic approach, demonstrating an ability to work autonomously as well as a willing participant within a team
* Be a self-motivator with the ability to think laterally and apply creative solutions to problems where necessary


Job Offer

Up to £40,000 + benefits

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