Insights Manager

Location
England,London
Salary
Negotiable
Posted
31 July 2017
Closes
28 August 2017
Ref
13847231/001
Contact
Matthew Scarfe
Job Function
Marketing
Contract Type
Permanent
Hours
Full Time
The role of Insights Manager helps to deliver key customer insight for the commercial insurance proposition team.


Client Details

The client is a leading Insurance company covering both commercial and personal insurance products. They have an instantly recognisable name and offer a great internal working environment as well as strong career progression opportunities.


Description

The role of Insights Manager includes the following responsibilities:

Develop and deliver in depth insights to improve and challenge proposition development - this will be done using a range of market research and customer insight tools, including qualitative information from focus groups
Improve and refresh customer NPS programme
Utilise analytical tools to track and improve the customer experience for Commercial products
Present findings to senior management and P&L owners, having developed compelling data driven arguments for recommended changes


Profile

The successful candidate will have the following:
A strong knowledge of the Commercial Insurance industry (this includes consultancy and agency backgrounds)
Have extensive Insight and Proposition focused experience - demonstrating an in depth use of both Quantitative and Qualitative metrics
Demonstrate clear commercial thinking in recommendations, that is both customer experience and P&L driven
A clear consultative approach when dealing with senior stakeholders and an ability to clearly understand the business needs
Be degree educated to a minimum 2:1 standard


Job Offer

The role for this leading London based Financial Services company offers a competitive salary plus benefits

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