Client Director, London: eCRM,

£70000 - £90000 per annum + Excellent benefits
25 July 2017
22 August 2017
Ian Lenehan
Contract Type
Full Time
Client Director, London - eCRM

We are working with a Retail Growth Consultancy in London who are investing in several roles as a result of growth. They're looking for a Client Director with significant experience of eCRM within the Retail sector to join at what is a very exciting time for the business.

The business works with an enviable roster of leading UK retailers and they have grown consistently in recent years as they don't conform to a traditional agency model. Their relationships are exclusively retained enabling them to focus on consulting with clients rather than looking for up-sell opportunities. They actively advise and challenge clients. And ultimately they have the expertise to do so - their Client Directors and senior management team are almost exclusively recruited from the Retail sector, from Head of Marketing and Head of CRM type roles.

The Client Director will be joining their growing London office and will work with several of their key Retail clients. Building relationships with senior board members within the business, your role as Client Director will be simple - to become a trusted partner to their business. Specifically this will involve:

* Immersing yourself within the business working closely with senior stakeholders across all divisions.
* Pro actively challenge existing thinking and analyse customer trends and data to recommend strategies and tactics that drive a real increase in sales.
* Oversee eCRM strategies that actively engage customers and increase conversion and retention levels.
* Work with the specialist internal teams to oversee customer segmentation activities, collation of industry, client and campaign specific reports, and data analysis.
* Development of a team ensuring the business retains its impressive staff retention levels.

For a Head of eCRM or Head of Marketing looking for a new challenge, this highly strategic and commercial role will offer something unique. It'll allow you to bring utilise your range of experience, driving growth for a renowned retail brand. Applications for the Client Director role should be able to demonstrate:

* Experience in a senior Marketing or CRM role within a Retail business working with board level contacts. Additional experience within an agency would be an advantage but is not essential.
* Advanced numerical and analytical skills.
* The ability to consult and influence senior stakeholders with a proven track record driving sales growth.
* A passion for technology and the opportunities it can offer in the Retail sector.

For more information on this exciting opportunity, forward your details ASAP

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