Digital Messaging Specialist, Digital Centre of Excellence

London (Greater)
29 June 2017
28 July 2017
Job Function
Contract Type
Full Time

Digital Messaging Specialist, Digital Centre of Excellence

Some careers grow faster than others.


If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The Digital Centre of Excellence (DCoE) is a community of digital professionals delivering the digital change agenda for HSBC throughout UK, Europe, Middle East, and North Africa. The teams within the DCoE include Digital Specialists, Designers, Analysts and Testers who work alongside delivery partners in Change and Software Delivery to deliver the change to Public Websites, Transactional Banking and Mobile / Tablet. From defining ‘best in class' services to performing customer readiness testing, they manage the entire digital project lifecycle. The team's goal is to delight customers with functionally rich Digital channels and great customer experience.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role Digital Messaging Specialist.

In this role, you will:


  • Lead virtual cross-functional teams comprising of participants from local business, DCoE and global HSBC Technology and Services (HTS) teams that possess a wide range of skills
  • Undertake tasks in line with User Centred Design methodology,
  • Lead/participate in digital proposition development at the global level. 
  • Ensure flawless and optimum execution of digital value added messages.
  • Lead & undertake in-depth analysis to drive out ‘best in class' digital messaging
  • Source and interpret data/insight to underpin the design of digital messaging for both manufacture and deployment

To be successful in this role you should meet the following requirements:

  • Relevant knowledge of digital messaging consumer focused business
  • Experience working in relevant market/context
  • A desire to find ways to continually improve the service delivered to customers
  • A track record of constantly looking for ways to do things better

For further details and application information please click “Apply” or visit our careers site, searching under reference 000091C0.

You'll achieve more when you join HSBC.

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.

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